5 top tips to offer effective deals
Laia Ordoñez
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It’s that time of the year again. The time when, after the Christmas holidays, it’s possible to buy the most varied products at a reduced price.
If you have an online store, I’m sure the sales season is one of the most lucrative and interesting times of the year for you, after Christmas of course.
But what would you think if I’d tell you that no matter how good you’re doing right now, you can still make a lot more out of the sale you’re having? You heard that right!
It is likely that you didn’t consider every possible opportunity when you started the sale. But that’s the most natural thing in the world: If your online business is not very big and you don’t have much help, this busy time can distract you from the global strategy you need to build and follow.
Today, we invite you to stop in your tracks and sit down to really think and plan this sale that you’ve been waiting for for months.
I’m sure you want to get all you can out of it, right? Then, take note of these 5 top tips that will help you make your post-Christmas sale truly effective.
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# 1 - Plan the cadence of your sale
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Every story that extends over time must have a rhythm. A cadence in which, from time to time, a new and unexpected element emerges to re-capture the readers’ attention and get them to focus again on what we’re explaining.
Something similar happens with sales. We’re not exactly telling a story, but the cadential element does help us to give a certain rhythm to something we’re communicating over a certain period of time.
It’s not the same to create a discount code at the beginning of the sale and offer it to everyone from January to March, than offering surprise elements, Twists and news little by little over those 3 months.
With every unexpected element, our customers look at us again. This is why it’s important to plan in advance the cadence you are going to give to your sales, that is, the sequential rhythm with which those twists in the script will be appearing.
It is recommended that these items appear in the structure of any sale campaign:
Launching: The green light to the sale, it’s that moment when we offer a unique deal or discount that the client, at face value, believes it’s the best deal he/she can get.
Additional benefits: As the sale continues, there must be some extra benefits that add to the initial offer. Brainstorm comprehensively and think of a few ways to add a plus to your initial offer. Then, sprinkle those ideas over time.
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EXAMPLE: After a few days of starting the sale, you can offer an extra discount for your VIP customers, an even greater discount or apply a discount to products that initially were not part of the sale.
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Extension: When the sale is about to end, or just after it ended, score some points for your store and extend it for a few more days. If so far, your product rotation has not been as good as you expected, now is the time to apply an extra discount.
Final sale: At the end of the sale, there must always be clearance deals. It’s the moment for the biggest discounts, deals, and bargains, ideal tactics to empty your shelves of those hard-to-move products or the remnants of the season.
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# 2 - Communicate your sales on and offline
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If you have a physical store in addition to an online store, make sure all your communication is consistent. This means you must communicate your sales online, but also at the point of sale. Don’t let any customer escape!
In the Internet, make sure you communicate your sales:
In the home page of your online store (slider).
Through social networks: Publishing statuses and visual content like cover photos and profile pictures.
In your brand blog.
Through Adwords / PPC.
Via email marketing ( Here are a few tips to have the best email marketing campaign ).
In your physical store, make sure to advertise your sales:
With ads in the showcase.
With a point-of-sale display at the entrance of the store, if possible.
Through Stoppers strategically placed on counters, shelves, and other parts of the store.
With stickers glued in appropriate places.
If you have the budget and time, design and print flyers and brochures to explain your sale highlights.
Remember that this offline communication must include both the concept of the sale and the discounts available (20%, 30%, etc.).
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# 3 - Have something extra prepared for your VIP customers
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When you’re having a special sale or offering great deals, it’s very important to treat your best customers as such.
You can not treat the same recurring seniority customers who spend hundreds of euros per year in your store, and new customers, one-time clients or people who don’t spend as much yearly.
It’s important that you segment all these types of customers and offer a specific deal for each segment.
When you have clear figures, you will see that there are groups of clients that are satisfied with the general discounts, and others you’ll want to give a little extra to.
You may even realize that you have several types of VIP clients to whom you can offer different benefits or deals according to their spending -
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EXAMPLE : You have a decor online store and after segmenting your customers, you realize some of them have spent thousands of euros on furniture the past year because they bought their entire home decor at your store; others have bought several pieces throughout the year but with a total spending under a certain amount; and others who, without reaching those figures, have bought some pieces of considerable value.
You can set a spending level to define each of these customer groups:
- VIP1 Group: Customers who have spent up to 300 € in the last year.
- VIP2 Group: Customers who have spent 300 to 1000 € in the last year.
- VIP3 Group: Customers who have spent over 1000 € in the last year.You can send a specific discount or benefit to each of these customer groups through email marketing. The only requirement is that in these 3 cases, the VIP customers receive a greater benefit than any other regular customer that comes into your store.
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# 4 - Take this as an opportunity to rotate products
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Sales will provide an excellent opportunity to increase the rotation of those products that sometimes are hard to get out of the shelves.
You can choose the simple discount formula and offer those products at an extraordinary reduced price to turn them into impulse products. If you opt for this idea, remember to place these products strategically, both in your online and physical store.
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- EXAMPLE: If you want a heavily discounted product to become an impulse purchase, make sure it’s advertised as a recommended product in the tabs of products related to the product itself, in the purchase suggestions and in the deals/outlet section of your online store.
In your physical store, put these heavily discounted products near the cash register to tempt the customers that are about to pay.
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A more original alternative formula is the creation of bundle products or groups of specific products for the sale.
The objective is to create closed small packages that offer a better price if bought together than each product separately.
The main point is to include in the bundle the products that are difficult to sell. The customer sees it as a bargain, and you get to sell products that have been stuck in your store for a while.
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- EXAMPLE: An online beauty shop that also sells some beauty complements has trouble selling stockings. So, in a special sale, they decided to create a small hair removal bundle that includes a hair removal cream, a moisturizer for legs and a pair of stockings. The set, if purchased as a pack, represents a 15% off the regular separately price.
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#5 – Prepare a surprise
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Always include in your sales a surprise element that forces people to turn their attention to what you offer. Having additional deals and benefits over the sales campaign is all good and well, but what you really want is to throw something super unexpected in the mix to generate a sense of urgency and grab everyone’s attention
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- EXAMPLE: Amazon is a genius when it comes to elements of surprise. During the weeks leading up to Black Friday, it’s constantly throwing short-term deals which include product groups that seem random to the customers. This compels customers to be on 24-hour alert and check Amazon regularly to avoid missing any offer they may find interesting.
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You can integrate the element of surprise in your sale in many ways.
Some of them are
Throwing short-terms deals (From 24h to a few days) for a certain group of product.
Running a flash sale for a specific product (in these cases it’s advisable to use Instagram Stories to strengthen the sale’s communication).
Adding accumulative codes to your sales. For example, generating a free-shipping code that can be used in addition to the sales codes.Of course, remember to use the right communication channel for every case. Email marketing and social networks are, because of their immediacy, the best allies for such offers.
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With these 5 top tips, we’re sure your sales will be incredible. Do you dare to apply these ideas? If so, tell us how it went in the comments.
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Images | Fotolia.